FAQ

WHY DOES AHIKOZA NEED A CURRENT EMAIL ADDRESS AND OTHER PERSONAL DETAILS?

We ask for your email address in order to conveniently confirm your order, verify your payment and alert you in case of a shipping delay.

 

WHICH COUNTRIES DOES AHIKOZA DELIVER TO?

We ship worldwide. However some Countries may have customs restraints. Please refer to the graph below to read the customs regulations for exotic skins in your Country.

Ahikoza delivers to a global network of countries on a DDP (Delivery Duty Paid) and DDU (Delivery Duty Unpaid) basis.

If you need any further assistance email us at customerservice@ahikoza.com. If you would like to speak to someone directly, request for a call back. We’ll respond to you in 24 hours. 

 

WHAT PACKAGING WILL MY ORDER BE SHIPPED IN?

You will receive your order in secure packaging, and ahikoza embossed dustbag, box and complete set of authenticity, care instruction cards and collaterals.

 

IS MY PACKAGE INSURED?

To guarantee the arrival assurance and safety of our product, ahikoza only uses insured courier services. You will be able to track your product every step of the way by clicking on a direct link we’ll provide.

 

 

AVAILABLE DELIVERY SERVICE

 

 

DO I NEED TO SIGN FOR MY PURCHASE UPON ARRIVAL?

Yes. Our preferred and partnering courier compamy is FedEx, which requires a signature to ensure the safe delivery of your purchase. You can nominate someone for this, but a signatory is required.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN CONFIRMED AND SUBMITTED?

No. Once your order has been sent for delivery, we are unable to modify your shipping details. No cancellations are accepted or applicable at this point. 

 

CAN I ADD ITEMS TO AN EXISTING ORDER?

No.  Once your order has been submitted, it is prepared for shipping therefore not possible to modify the order, including quantities. 

The most efficient way would be to place a fresh order.

 

CAN I TRACK MY ORDER?

You will receive an email with delivery information and a tracking number as soon as your order is shipped.

 

WHAT IF THERE ARE CUSTOMS RESTRAINTS IN MY COUNTRY?

It is important to note that some Countries have different customs regulations, and may tax the product upon reaching the destination. In this case, the cost isn’t taken on by Ahikoza. Incase we face customs restraints with your order, you will be informed and contacted. Please refer to our FAQ and Shipping link to see what the customs laws are in your Country. If you need further clarification or assistance, email us at customerservice@ahikoza.com or request for a call back. We will respond within 24 hours. 

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